Privacy Policy

1. Introduction

VOLTIVA LLC ("we", "us", "our") prioritizes the privacy and security of personal data of our users ("user"). This Privacy Policy is meticulously crafted in accordance with the Law of the Republic of Uzbekistan on Personal Data Protection (No. ZRU-547) and the Law on Information Technologies and Security (No. ZRU-419). By accessing and using Voltiva’s mobile application and related services ("Services"), user consent to the data practices described in this extensive document.

2. Detailed Information Collection Practices

- Extensive Registration and Identity Verification Data: When user creates an account with Voltiva, we collect detailed information required for identity verification and account management. This includes user’s full legal name, contact information such as address, and phone number, as well as sensitive data like biometric identifiers. Additionally, we may collect user’s national identification numbers and vehicle registration details to comply with legal obligations under Articles 13 and 14 (Personal Data Protection Law).

- Financial and Transactional Data: To facilitate financial transactions and manage billing processes, we collect comprehensive financial information including credit card details, bank account information, billing address, and transaction history. This collection is carried out in strict adherence to Article 16 (Personal Data Protection Law), ensuring the highest level of confidentiality and security.

- Technical and Log Data: We automatically collect data pertaining to user’s interactions with our Services. This includes log files, IP addresses, browser types, browser languages, pages viewed, and the dates and times of activity. This helps us to diagnose problems with our server, administer our Services, and provide the highest level of service to user, as outlined in Article 22 (Personal Data Protection Law).

- Cookies and Tracking Technologies: We employ cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. The use of these technologies is in full compliance with Article 25 (Personal Data Protection Law).

3. Comprehensive Use of Collected Information

- Service Delivery: We use the information collected to manage user’s account, provide the Services requested, and deliver notifications and other operational communications. Compliance with Article 24 (Information Technologies and Security Law) ensures that we handle this information responsibly.

- Improvement and Personalization: We continuously work to enhance and personalize user’sexperience based on user’s interactions with our Services. Data collected is analyzed to improve service offerings and functionality, as permitted under Article 25 (Information Technologies and Security Law).

- Legal Compliance and Safety Measures: We use personal data to comply with applicable laws, respond to legal requests, and protect our rights as well as the safety of our users. This includes fraud prevention, resolving disputes, and enforcing our agreements as dictated by Articles 17 and 18 (Personal Data Protection Law).

- Marketing and Outreach: With user’s explicit consent, we engage in marketing communications to inform user of new products, special offers, and tailored promotions. This activity is conducted in accordance with Article 20 (Personal Data Protection Law), ensuring that user’s privacy preferences are respected.

4. Exhaustive Disclosure and Sharing of Information

- Service Providers and Partners: We share information with trusted third parties who assist us in operating our Services, conducting business, or servicing user. All third-party service providers are obligated to maintain the confidentiality of user’s information and are prohibited from using it for any other purpose. This sharing is regulated under Article 28 (Personal Data Protection Law).

- Legal Requirements and Law Enforcement: We disclose personal information when required by law or subpoena or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Services. This disclosure is governed by Article 31 (Personal Data Protection Law).

- Business Transfers: In the event that Voltiva is involved in a merger, acquisition, or sale of all or a portion of its assets, user’s personal information may be transferred as part of that transaction. We will notify user via email and/or a prominent notice on our website of any change in ownership or uses of user’s personal information, as well as any choices user may have regarding user’s personal information. This transfer is carried out in compliance with Article 29 (Personal Data Protection Law).

5. Data Security Measures and Protocols

- Advanced Security Measures: We take significant measures to ensure the security of user’spersonal data. This includes employing sophisticated encryption and security technologies to protect data during transmission and while at rest, as mandated by Article 19 (Personal Data Protection Law).

- Data Retention and Disposal: Personal data is retained only for as long as necessary to fulfill the stated purposes or as required by law. After this period, user’s data is securely disposed of to prevent misuse, as detailed in Article 21 (Personal Data Protection Law).

- Data Breach Protocols: In the unlikely event of a data breach, we are prepared to take immediate action in accordance with our comprehensive incident response plan. This plan includes notifying affected individuals and relevant authorities in a timely manner, as required by Article 20 (Personal Data Protection Law).

6. International Data Transfers and Controls

- Strict Transfer Limitations: As a company operating in the Republic of Uzbekistan, we comply with local data protection laws that restrict the transfer of personal data across national borders. We ensure that personal data is processed within the borders of Uzbekistan unless explicit approval is obtained from government authorities, ensuring compliance with Article 32 (Personal Data Protection Law).

7. Detailed Explanation of User Rights

- Right to Access and Correct: User have the right to access and correct or amend user’spersonal information if it is inaccurate or needs to be updated. User may also request a copy of user’s personal information in our records in a structured, commonly used, and machine-readable format as stipulated by Article 23 (Personal Data Protection Law).

- Right to Restrict Processing: User have the right to restrict the processing of user’s personal data under certain circumstances, such as if user contest the accuracy of the data or if the processing is unlawful. This right is outlined in Article 26 (Personal Data Protection Law).

- Right to Deletion: User have the right to request the deletion of user’s personal data when it is no longer necessary for the purposes for which it was collected, or if user withdraw consent and no other legal basis for processing exists, as detailed in Article 27 (Personal Data Protection Law).

- Right to Object: User have the right to object to the processing of user’s personal data for specific purposes, including marketing, research, or statistical purposes, as specified under Article 26 (Personal Data Protection Law).

- Right to Withdraw Consent: At any time, user can withdraw user’s consent to the processing of user’s personal data. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal, in compliance with Article 27 (Personal Data Protection Law).

8. Policy Updates and Notifications

- Periodic Review and Updates: This Privacy Policy may be updated periodically to reflect changes in our personal data practices or relevant laws. We will post a prominent notice on our website to notify user of any significant changes to our policy and indicate at the top of the policy when it was most recently updated. User’s continued use of our Services after the effectiveness of such updates will constitute user’s acknowledgment and acceptance of the terms of the updated Privacy Policy. These updates are managed following the guidelines of Article 30 (Personal Data Protection Law).

9. Contact Information for Privacy Concerns and Queries

- Contact Details for Privacy Issues: If user have any questions or concerns about our Privacy Policy or data processing practices, user can contact us at:

 - Email: info@voltiva.com

 - Postal Address: 100117, R323, INNO Technopark, University street, Almazar district, Tashkent, Uzbekistan

10. Legal Recourse and Complaints

- Filing Complaints: If user believe that we have not adhered to this Privacy Policy, user can file a complaint with the National Data Protection Authority in Uzbekistan. Additionally, user have legal recourse to seek damages in court for any breach of the rights guaranteed under the Personal Data Protection Law and Information Technologies and Security Law.

11. Additional Legal Provisions and Commitments

- Ensuring Compliance with Local and International Regulations: We commit to adhering to local regulations and considering international best practices in data protection to ensure the highest standards of user privacy and data security.

- Promotion of Data Protection Awareness: We engage in training and awareness programs for our staff to ensure they understand the importance of data protection and know how to handle personal data securely and in accordance with legal obligations.